Chronology
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On the 6th of July 2022, I downloaded and installed Cloudflare’s third-party application for the first time on a newly bought laptop (Windows OS). I used the VPN and have not tried turning it off until today (12th of July 2022)
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Today (12th of July 2022) I tried turning off the VPN. The interface shows a turned-off VPN and the laptop is still connected to my local internet (Wi-Fi).
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However, when I tried to access (for example) YouTube, it said that I needed to be connected to the internet first. I am connected to the internet though, I only turned off the VPN. Only when I turned on the VPN again I can access (for example) YouTube
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The problem is that my country does not block YouTube or any family-friendly mainstream entertainment platforms.
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I had used Cloudflare’s VPN service on my old laptop and I have not encountered such problems. For example, if I turned off the VPN and go to YouTube, I should be trying to access my country’s YouTube, not the VPN’s base country’s YouTube (for this case, YouTube Singapore)
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However, in this case, it is still trying to reach YouTube Singapore after turning off the VPN and I do not want to continuously base my IP in Singapore since I needed to open websites that are based in my country
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I have tried giving feedback to the support and still waiting for a response (well, hopefully, they will respond). I also tried to contact the service center where I bought this laptop and we are currently scheduling an appointment. I would still want to know if the community had encountered such problems and ways to tackle them.
Additional information: I tried to turn off the VPN → turn off the internet → restart the laptop. Nothing changed. I have not tried to reset the laptop’s network settings or uninstalling the application due to not want to worsen the problem.