Cannnot regain access to domain via forgot email

[ucdigital]

What is the name of the domain?

Cost of Living Support

What is the error message?

this domain is not on the Internet and is not registered to Cloudflare

What is the issue you’re encountering

Recovering access to the domain

What steps have you taken to resolve the issue?

Related to this previous closed issue:

When I run a forgot email, Cloudflare says that the domain is not registered

Hi Cloonan, The problem is that when I run the account recovery forgot email process, Cloudflare says that this domain is not on the Internet and is not registered to Cloudflare domain, even though the WHOIs shows that it is registered to Cloudflare. Here is a video showing that process: https://jam.dev/c/41fbe7a5-f287-462d-9119-c86a8e096abd

I have opened a ticket but also can’t seem to open it from my dashboard. Ticket number 01032718

Screenshot of the error

[harshinik]

Hello,

Thank you for providing us the ticket number. We will get back to you through the ticket.

Thank you

[ucdigital]

Thank you - another issue is that I can’t seem to open my ticket.
It opens this page: Cannot locate dashboard account | Cloudflare Support docs

I have also went through and followed the instructions listed, but haven’t heard back.

Here is a Loom: