What is the name of the domain?
popit.network
What is the error number?
1323
What is the error message?
{ “success”: false, “errors”: [ { “code”: 1323, “message”: “You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” } ] }
What is the issue you’re encountering
R2 subscription was canceled because of a problem with payment method earlier than end of billing cycle, therefore we have no invoice still. We updated the payment method but can not add R2 subscription to the account because it fails with this error.
What steps have you taken to resolve the issue?
We tried adding R2 subscription several times, created 2 tickets.
Then we tried upgrading the account from Free to Pro plan - it also fails with error and does not let us do it.
This is an urgent issue, please prioritize it.
Billing issues requre a Billing ticket with Support
01208527 01208577
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Try to add R2 subscription to the account;
Try to upgrade the account from Free to Pro.
