{ “success”: false, “errors”: [ { “code”: 1323, “message”: “You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” } ] }
What is the issue you’re encountering
R2 subscription was canceled because of a problem with payment method earlier than end of billing cycle, therefore we have no invoice still. We updated the payment method but can not add R2 subscription to the account because it fails with this error.
What steps have you taken to resolve the issue?
We tried adding R2 subscription several times, created 2 tickets.
Then we tried upgrading the account from Free to Pro plan - it also fails with error and does not let us do it.
This is an urgent issue, please prioritize it.
Billing issues requre a Billing ticket with Support
01348016
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Try to add R2 subscription to the account;
Try to upgrade the account from Free to Pro.
Yes i have already done that, for the first 10 days i did not had any invoice but then i got it and paid the invoice also, its settled on my card as well but still R2 is disabled
Its been 15 days, can you imagine what kind of effect it has had on my business, while i havent got a single reply from Cloudflare in 15 days.
Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit [Billing
When i click on Add R2 to my subscription, the page just refreshes and nothing happens
