Cancelled billing and re-enabled

We paid 240 for a year for a website. However, due to technical issues we had to delete it permanently after two weeks. We now wish to re-enable it but its asking us to pay again. We wish to have this re-enabled and payment voided or transferred

Can you create a Billing ticket and share your ticket number here? We’ll need to get the Billing team to assist.

You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

Hello there,
Thank you for responding
3250756 is the billing ticket number

Hey there,

Thanks so much for reaching out, I have spoken to our billing team for further assistance on the matter. Please let myself or the billing team know if anything further is needed on the ticket.

:slight_smile:

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