Canadian Customer - Set-up error / VAT/GST Filed Error

I am trying to sign up for your services however, your online form for CC entry, etc. is asking for a VAT/GST #. The GST number has been replaced by an HST number, and that is 13 digits long. Your current field is allowing for 9.
Please assist.

I have pinged someone from billing.

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Thank you.

We do recommend customer create a ticket about this issue and provide us ticekt number, as per our Billing team this needs to go through the Finance team.

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Can I create a ticket without an account? If so, where do I do that?

Hi @michael.sarkovski,

To contact the billing team, please email [email protected] from your account email address. If you receive an automatic response that does not help resolve your issue, reply and indicate that you still require assistance. And, please share your ticket number here so that we can track it.

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Hello - request # is 2239938.
Thank you!


I have escalated your ticket and we are looking into this now. Thanks for the update.


Thank you!

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