What is the name of the domain?
iraepstein.com
Type
Video
What is the error number?
No error message is shown
What is the error message?
No error message is shown
What is the issue you’re encountering
1080p version of Video Upload reports as ready before it is actually playable
What steps have you taken to resolve the issue?
When I poll the video status, it reaches 100% and a status of ready only a few minutes after upload. But I find that the 1080p version of the video (the version my customers need) takes 14-17 minutes before it is actually available and playable. 20 Minute long MP4 Video uploads take approximately 14-17 minutes to process. Can this time be reduced by uploading the video with certain codecs and settings? How can I reliably get the fastest processing time for 1080p?
What are the steps to reproduce the issue?
Uploading a 20 minute MP4 or approximately 200mb in size will take approximately 14-17 minutes to process the 1080p version, but polling the video status will report 100% processed and a ready status only a few minutes after uploading.