What is the name of the domain?
example com （I’d prefer not to share the actual domain publicly.）
What is the error number?
N/A – no error number shown
What is the error message?
No error message shown. The Email Routing page briefly shows “1 destination address” and then resets to the initial setup screen.
What is the issue you’re encountering
I’ve been trying to set up Email Routing. I successfully verified my Gmail destination address, and my DNS records are correctly configured (MX + TXT). However, after verification, the Email Routing page shows “1 destination address” for a split second, then immediately resets to the “Start Setup” screen. I cannot create any custom email addresses. The system seems stuck. No error messages are displayed, just an infinite loop. I need help resetting the Email Routing configuration for my account/domain so I can reinitiate the process.
What steps have you taken to resolve the issue?
- Verified DNS records (MX and TXT)
- Verified Gmail destination address successfully
- Tried using incognito mode
- Cleared browser cache
- Tried on multiple devices
What are the steps to reproduce the issue?
- Go to Email Routing dashboard
- Add and verify destination email address
- Return to dashboard – briefly see “1 destination address”
- Page resets to “Start Setup” and cannot proceed further