Can’t receive emails

Website, Application, Performance DNS & Network
1

I have been going through this since AUGUST OF LAST YEAR (2021). DNS are put in correctly. There is not an issue with Google I have spoken with several support specialists. Previous ticket is under 2296452 and the new one now is 2345755. When I spoke with Google , They are saying that there are two records on your end that are stopping the connection. I do not see these. The two they provided me are

120 IN MX 10mx1.forwardemail.net
120 IN MX 10mx2.forward email.net

I do not see this on my end and it needed to be erased. Something is blocking the connection and I can’t receive my emails.

Shoptake4.com is the domain. I’m using jkearse06@hotmail to communicate

2

I’m not seeing those MX records. Do you have them in your DNS records page here? If so, can you post a screenshot of them?

Can you also confirm that the bottom of your DNS page here show Liberty and Seth as your Cloudflare name servers?

3

Screen Shot 2022-01-08 at 4.02.07 PM
Screen Shot 2022-01-08 at 4.02.07 PM2160×1352 281 KB

4

The nameserver part on the bottom got cut off. Can you post a screenshot of that also?

5

Screen Shot 2022-01-08 at 4.05.30 PM
Screen Shot 2022-01-08 at 4.05.30 PM2160×1352 275 KB

6

That’s not the account your domain is using. If you want to use this account for your domain, you need to go to your domain registrar and change the name servers to Alexandra and Dean.

7

Im sorry , I don’t understand. What needs to be showing ?

8

Screen Shot 2022-01-08 at 4.14.32 PM
Screen Shot 2022-01-08 at 4.14.32 PM2160×1352 281 KB

THIS?

9

Yes, those are the instructions.

10

Those names are already showing

11

No, they’re not. That’s what that page is telling you. You registered at Wild West Domains, or their reseller, and you need to fix the problem over there.

12

the domain should be under shoptake4.com. ,Jkearse06@hotmail is what im using as an alternate to communicate with Cloudflare. I can’t verify [email protected] bc it send the verification email to the email that im not getting.

13

I’m afraid we can not assist with name server changes at your registrar. You will need to ask your registrar to help you set the correct name servers.

14

ok, do you know how I find out who my name servers would be ? would this be google since this is where the emails are going?

15

Already answered a couple of times:

f22f29cd2452f92d9c7039a0d0484516a02b1507
f22f29cd2452f92d9c7039a0d0484516a02b15072160×1352 306 KB

1 Like
16

I looked it up and my servers are listed as
liberty.ns.cloudflare.com
seth.ns.Cloudflare.
but its not allowing me to change it

Screen Shot 2022-01-08 at 5.04.41 PM
Screen Shot 2022-01-08 at 5.04.41 PM2160×1352 330 KB

17

whois.com is not your domain registrar.

1 Like
18

right its wild Wild West

19

@user1415, have you problems on your webserver? Your domain is listed as phishing domain and is blocked by Googles Safe Browsing because of malicious content

20

Hello again , I have contacted both google and Wild West domains (which is the register) they have indicated they cannot change name server and this something cloudier has to do. I have no access to change this