Can’t Pay the invoice link expired

General Billing
1

What is the name of the domain?

anarchynetwork.eu

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

Unable to an invoice from April 8 (link expired ), this has restricted access to stream dashboard

What steps have you taken to resolve the issue?

Raised ticket id #01045087. Received an automated response.

Billing issues requre a Billing ticket with Support

01045087

In what area can we help you?

Invoice

Screenshot of the error

Capture d'écran 2024-08-20 220932.png
Capture d'écran 2024-08-20 220932.png1136×678 17.8 KB

2

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

3

Hello Cloonan,

Yes I followed theses steps and opened a ticket. But it asn’t been reviewed since 2 days, I wasn’t sure it was the good way.

Regards

1 Like
4

It is perfect, thank you. I do see your ticket 01045087.

5

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

6

I’m also waiting for my ticket 01045087. It has been opened 10 days ago, and still no response.

Regards

7

Hi @leo.moriceau,

Thank you for your reply.

After checking our logs it seems that this issue is already resolved. However, please let us know if you need further assistance.

I wish you a great day.

1 Like