Can’t pay invoice and site is left vulnerable

General Billing
1

What is the name of the domain?

Not needed

What is the error number?

1323

What is the issue you’re encountering

Cant pay invoice for pro plan, “pay online” in pdf isn’t clickable

What steps have you taken to resolve the issue?

Opened a support ticket a day ago , Need it sorted asap

Billing issues requre a Billing ticket with Support

00978924

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Downloaded pdf, pay online isn’t clickable, it’s only highlighted in blue

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

Thanks but anyway you can escalate it? We get ddos attacks at times and it’s on free plan now. Need pro, it’s been days. Why I need to download the invoice to click a link is beyond me. Just allow us to pay it or allow us to “renew”, cf makes it impossible/annoying to pay

4

It’s been a day, site left vulnerable for days now. Why is cf invoice so faulty? It’s like cf doesn’t want our 20 bucks. I’ve never seen a service where paying is a hassle

5

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