Can’t find option to manually pay – urgent R2 service disruption

[game.yese.work]

What is the name of the domain?

hqaq0018.com

What is the issue you’re encountering

I updated my payment method, but there is no option in the dashboard to manually trigger payment. Because of this, I currently cannot access R2. This is affecting my work and is very urgent.

In what area can we help you?

Payment issue

[cloonan]

If you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.

[game.yese.work]

Hi @cloonan,

Thanks for the reply, but I’ve already submitted a support ticket — Case ID #01623319 — several days ago, and I still haven’t received any updates or responses.

The issue is urgent:

• My R2 storage is inaccessible,

• I’ve updated my payment info, but there is no way to manually trigger payment,

• And I cannot view or track the status of the case anywhere.

Please advise how I can get in direct contact with someone from the support team to resolve this.

This situation is severely impacting my work, and I’ve exhausted all available channels without getting any real help.

Thanks in advance.