Can’t add Payment method to my account

General Billing
1

What is the name of the domain?

all

What is the error message?

Payment method added. Add a payment method to the account. The specified account does not have a payment method.

What is the issue you’re encountering

I am getting an error trying to add a payment method

Billing issues requre a Billing ticket with Support

01298741

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Go to Manage Account > Billing > Payment.
When I try to add a payment method using PayPal or a credit card, I receive two messages:

A green message saying “Payment method added.”
A red message saying “Add a payment method to the account. The specified account does not have a payment method.”

I have been trying to renew my domain for months and it is going to expire in a few days.

Screenshot of the error

635f0cd81257da50fb38745d05a401e7e8178694.png

2

Hello,
I can see that case 01298741 is already being handled. The team will get back to you as soon as possible. Thank you!

3

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