Can Someone help me about this!

When a user makes a payment with the form CARD SI, then bank form, send the payment but the magento does not receive the purchase information, so it is not scaled the product from the inventory registered information of the purchase, we only knows that someone has sent him money for a product but in Magento nothing is recorded, so the problem is when confirmation is received by the form after payment does not resist the information about payment on magento, Before the problem wasn’t ,We face this issue when we come here … is posible to be a problem of firewall or any Cloudflare rules.

If some one helps me about this or explain.
Thanks in advance,

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