Can not use Cloudflare as a proxy after removing domain from Shopify


I own a domain (have been transferred to the Cloudflare registrar) that was used as a Shopify store domain before.

Now I’m hosting a store by myself and pointed the domain to my hosting IP. But If I active Proxy in my A record, It will show the error page of Shopify with the content:

“There was a problem loading this website
Try refreshing the page.
If the site still doesn’t load, please try again in a few minutes”

I can only use the “DNS only” option. Anyone has the same issue or is there any way to fix it?

Thank you in advance.

Please take a look at the following Community Tutorial. Especially the “What if I can’t wait for Support?” section.


Thank you. Awsome.
Is there any difference between contacting the provider to ask them to delete and using the tool (technically)?

There is a technical difference (Liberate the Hostname doesn’t actually delete the hostname from the provider, it merely deactivates it) but the end result is the same.


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