What is the name of the domain?
What is the issue you’re encountering
Can not Upgrade plan
What steps have you taken to resolve the issue?
Checked billing page for any outstanding invoices.
I am sorry to hear this.
May I ask if you’ve followed the instructions here?:
Furthermore, questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
Kindly, may I ask you to share your ticket number if you’ve got it? Thank you in advance.
yes I have followed those but it has now been 4 weeks without a support response in the ticket
Could you share your ticket number here with us please?
This topic was automatically closed after 15 days. New replies are no longer allowed.