Can not update the payment, and service stop, need help!


I can not update the payment in cloudflare, please help.
I write mail to [email protected] , but no response.
Today, cloudflare stop service “Professional Plan” for me.
I need help, Urgent !!!

can not update the payment info.

Can you share your ticket number here? I’ll check into it. Sorry for the issues.

Edit I don’t see a billing ticket, can you contact Cloudflare Customer Support, login & go to and select get more help.

I can not find any place to submit a ticket.
i double check it.

and i only allow to update one image in reply, what the ■■■■??

Click your username in the top right corner and select “My activities & requests”.

hi, i have submit a ticket.

1 Like

I see your ticket, can you reply to the auto-response you received indicating you’re still having an issue, @jj_babe?

yes, it’s still not work, please check the ticket.

Got it, thank you. I’ll keep an eye out on progress. One thing to note and not sure if it’s affecting you in this instance or not, but if you have a subscription payment done via paypal, it needs to be backed by a credit card for the subscription to work. Will keep an eye out on progress.