Can not transfer domain

Website, Application, Performance Registrar
1

What is the name of the domain?

compu-tennis.com

What is the error number?

n/a

What is the error message?

Invalid nameservers

What is the issue you’re encountering

Stuck with a false error

What steps have you taken to resolve the issue?

Removed the domain and tried again multiple times.
The displayed nameservers were removed from both ends

Registrar issues require a Registrar ticket with Support

NA

In what area can we help you?

Domain transfer to Cloudflare

2

By “transfer” do you mean moving the domain registration from Squarespace, or just adding the domain to Cloudflare for the first time?

If you mean to transfer the domain registration, the domain must first be active on Cloudflare, so you need to add the domain before doing the transfer.

If just adding the domain to Cloudflare, then currently the nameservers at your registrar are for googledomains.com - you need to remove them and use the 2 Cloudflare nameservers you have been allocated instead, these are anuj.ns.cloudflare.com and macy.ns.cloudflare.com…
https://cf.sjr.dev/tools/check?f040a0a5a132484591aaa92c8d8611bc#rdap

If unsure you can show a screenshot.

2 Likes
3

SquareSpace records
SquareSpace records1266×552 54.3 KB

You show Google domain name servers. When I go to the site, only the (2) Cloudflare NS that I added show up! I don’t know why!

4

You are adding NS records to your DNS which is not correct.

See here under “Add or edit custom nameservers”…