Can not subscribe to Stream

Hi, I’m trying to subscribe to Stream service and in the last step after pressing “Purchase” button I get an error “Subscription STREAM_BASIC already exists (Code: 1206)” and another error “There was an error enabling Stream”. I don’t have any Stream subscriptions. I contacted support few days ago but nobody replied yet. Any suggestions what to do?

Please post the ticket # so we can escalate.

ticket number 2276803

1 Like

I am looking into this now. Will update you shortly

2 Likes

I’ve responded to your ticket.

3 Likes

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.