Can not cancel or upgrade Billing problem, 2 months support still ask me same

What is the name of the domain?

What is the issue you’re encountering

load balancer doesn’t allow me to add more nodes… and plan can not down to pro

What steps have you taken to resolve the issue?

I’ve been raising this issue for months and even recorded a video to explain the problem.

The point is, my load balancer doesn’t allow me to add more nodes…

Billing issues requre a Billing ticket with Support

Case Number 01424458

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Case Number
01424458

Hi, I will contact the responsible team to check this issue for you. Thank you.