Can not buy new domain

General Billing
1

What is the name of the domain?

yacoubacisse.com

What is the error message?

We’re sorry, something went wrong with that

What is the issue you’re encountering

When I try to register a new domain I get an error. I tried multiple payment options but always the same error: We’re sorry, something went wrong with that

What steps have you taken to resolve the issue?

Different payment options

Billing issues requre a Billing ticket with Support

01433596

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Registering a new domain

2

Hello, @cissecuba!
I’ve checked, and ticket 01433596 is already closed. Please check your email and see whether the last reply our team has sent you can resolve your issue. In case it cannot, please open another ticket through your dashboard. In the dropdown menu (What type of question do you have?), select Billing.

3

Hi @nando, thanks for the quick reply. The proposed steps were not applicable for me because I was not able to configure DNS without owning a domain.

Weirdly enough I was able to buy a different domain. I was not able to buy a “.com” but was able to buy a “.org” domain.

1 Like
4

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