What is the name of the domain?
What is the error message?
account does not have payment method set up
What is the issue you’re encountering
I had a domain renewal on January 17, 2025, but I am unable to renew my domain. I am concerned about losing it because I cannot set up a payment method. Could you please assist me in resolving this issue, ASAP? My previously set-up payment method has disappeared. I’m unable to set up a new payment method, whether using a credit card or PayPal. It briefly shows a green message saying “payment method added,” but then displays a red message stating, “account does not have a Payment Method Set up”. I’ve tried different cards and cleared the browser cache and etc. It’s definitely an error at your end. Am trying to register 2 new Domains with Cloudflare as registrar, which is failing due to lack of a payment method too.
What steps have you taken to resolve the issue?
’ve tried using different browsers, including Safari and Brave (both in incognito mode and with the cache cleared). I have also attempted using multiple credit cards and various payment methods, including PayPal. Everything is functioning correctly on my end, as the cards and banks work without issues, except when interacting with Cloudflare.
In addition I’ve sent Cloudflare support 2 HAR files to help solving this issue but still waiting for their
response. I have no choice to move away from Cloudflare soon. It takes too long and to be honest
I don’t trust Cloudflare coming up with any solution since I am experiencing this issue for almost
two weeks. This Issue experiencing too many customer and still no general solution.
It’s too important to risk my business by waiting any longer for Cloudflare to solve this billing issue.
Billing issues requre a Billing ticket with Support
01354882
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
dash.cloudflare - billing - payment
Screenshot of the error
