Can not access to support portal to see my tickets

Website, Application, Performance
1

What is the name of the domain?

.

What is the error number?

Cannot locate dashboard account

What is the error message?

Cannot locate dashboard account

What is the issue you’re encountering

I try to access to support portal to see my tickets but it says “Cannot locate dashboard account” I have a PRO acccount

What steps have you taken to resolve the issue?

I have a PRO account, I try to access to support portal, but I have an error message that says, “Cannot locate dashboard account” and I cannot access the portal to see my tickets anyone can assist with this issue

What are the steps to reproduce the issue?

try to access my activities or to help center

2

Hello! Hope you are doing well.

Can you please confirm if this is still an issue?

Thank you kindly.

3

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