Can no longer use Website Builder on Hosting site

My website hosting service is ipower. It was my understanding I could use the Cloudfare service and the only change would be that my site would update from Not Secure to Secure (which it did). But now I’ve found out that when I log into iPower to edit my sites, I can no longer do this. IPower support says that I’m apparently not hosted with Ipower… I’m so confused.

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