Business plan, still unable to access SalesForce support portal after two tickets

General
1

What is the name of the domain?

n/a

What is the error number?

n/a

What is the error message?

Cannot locate dashboard account

What is the issue you’re encountering

Business plan, still unable to access SalesForce support portal after two tickets

What steps have you taken to resolve the issue?

There are have been two or three tickets so far that have failed to resolve this issue. Here are two of the tickets: 01260426, 01010364

There redirect contains this:
ErrorCode=41
ErrorDescription=Execution+error
ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D

I’m sure it’s obvious, but I’m unable to reply to the support tickets… because I can’t access the support portal… which is what the tickets are about. Can someone please help me escalate these to just link the account?

What are the steps to reproduce the issue?

From dashboard, click Support, My Activities - All Tickets (https://dash.cloudflare.com//my-activities)

4

Sorry for the issues, Did you receive a copy of the ticket in email? If you reply to that email, your reply will be attached to your ticket

5

Can’t really reply to their comments… If I can’t read their comments… chicken and egg that I kinda just need fixed.

Here’s an example, with a link to read their command (on the broken system I can’t access):

Hello,

A comment or update was recently made on your case: 

Case # : 01010364
Subject : Can’t access Cloudflare Help Center My Activities.
Priority : Low

To add additional comments or details, please reply to this email. 

If you have access, you can see the latest updates on your cases by logging into the Help Center and selecting "My Cases": https://billing.support.cloudflare.com/support/s/case/500Nv00000CAcy8

Thank you for being part of Cloudflare!
6

There should be an additional email chain with the actual reply.

1 Like
7

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