Business plan on wrong domain

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

I have Business Plan activated on wrong domain

What steps have you taken to resolve the issue?

Made ticket to support

Billing issues requre a Billing ticket with Support

01268242

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

I accidentally activated Business Plan on my test domain. I need that Business plan to be moved to correct domain.

2

Cloudflare is not able to transfer a subscription from one domain to another.

To resolve this, you need to cancel the plan on the domain that you no longer need it on, and add the subscription on the domain you want it on.

3

I never needed Business plan on my test domain. I have cancelled that plan and its paused, so there is no traffic to that domain other than brief moment when i activated it, like couple days.

I would like to use that Business plan with correct domain, could you for example give Credits to make it happen, so i dont need to pay twice for this service. Thats kinda sensible action here IMHO.

4

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