Buenas tardes. Quiero actualizar mi sitio a un plan de pago y no me permite avanzar

What is the name of the domain?

calefon.uy

What is the error message?

Buenas tardes. Quiero actualizar mi sitio a un plan de pago y no me permite avanzar. Y estoy al dia con mis facturas. Me sale una barra roja debajo que dice "Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time. "

Sorry for the issues. You’ll need to reach out to support on a case, if you already have a case, Support will respond to you on that case.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.

Screenshot 2025-02-28 at 7.33.37 AM

I previously had a domain protected on a paid plan. I’m up to date with my bills, but now I want to re-subscribe because I’m under attack. When I try to configure the domain on the free or Pro plan, I’m getting errors. It’s ironic that now that I need it and want to pay, I can’t use the tool. I also can’t find any options to contact technical support.

Do you have any idea what could be happening? My website calefon.uy

I am pretty sure it’s our billing system at issue and only the Billing Support team can assist. Sorry for the issues you’re facing and the hassle.

WRT the attack issue, what have you tried so far, perhaps we can assist without needing a upgrade.

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It’s repeatedly making requests to multiple files on the site, which increases server response time and, consequently, Google isn’t ranking the ads. I’ve already disabled hotlinking and set up a firewall, but it’s still there.

How do I contact Billing Support?

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

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