kaptiveaudiocom
Just signed up for Cloudflare, the first thing it’s asking me after linking my site is to set up the DNS. My hosting provider doesn’t seem to offer an export option; not going to lie, I have no clue what I’m doing!
Here’s the step to dive in:
If the full learning path seems intimidating, here’s the crucial first step to adding your site to Cloudflare:
Appreciate the help, but neither of those articles are answering the questions I have or helping me. I’m just gonna pay and get proper support. Thanks again.
kaptiveaudio.com
So Cloudflare strategically says that free accounts can’t get any real support, so I paid for it. Totally baited me, and now I still can’t get any ACTUAL support. What gives?
DNS records
Feels like I just wasted ~$250 for something I don’t even need and I still can’t get any real support. I’m beyond frustrated.
Are there any problems with filling out the form in your screenshot?
Also, people here might be able to help if you described your issue.
@kaptiveaudio Hope you’ve read the following:
The form does not lead to proper support, it leads me to this forum.
I already created a post looking for help yesterday and was referred to the stock cloudflare help articles which did not help me.
Thank you, yes I have.
My CPanel shows 31 DNS records for the site; I don’t know which I have to include, or all, nor do I want to have to manually enter them all. There is no “quick scan” path shown on my DNS page. My site is an ecommerce site and I can’t afford for something to break and the site to go down and get myself into a hole I’ll struggle even more to get out of.
Worst part is now I’ve paid for Pro because their verbiage made it seem like only free accounts can’t get suppor, and I still can’t seem to get proper support; it’s telling me I have to upgrade to Business now to access support chat. It’s wild to me that a company can charge $250 for a service and not assist people in implementing and setting it up.
After hours, finally found a path to create a ticket; what a wild ton of hoops you have to jump through to get actual support over being directed to this forum. Needless stress…
When you add a site, CF scans for records automatically. If that doesn’t happen, you may use [API] (Cloudflare API | DNS › Records › Import DNS Records) to import the records. Since you’ve attached the screenshot, click on the Overview page to do the initial setup.
It’s well documented on how to onboard.
Thanks again for the response.
So you’re telling me I have to change nameservers before importing records? It didn’t say this anywhere.
While I understand there’s a lot of documentation, it’s not definitive and leaves a lot of my questions unanswered, especially with a fear of downtime or breaking something. I’m an engineer for a living, definitely not dumb; none of this is obvious to me.
Also, the “quick start” process took me to DNS first, not nameservers.
@kaptiveaudio sorry for the frustration you’re experiencing.
The site you shared is not using Cloudflare nameservers. I’d start by reviewing this page in your cloudflare dash, https://dash.cloudflare.com/?to=/:account/:zone/. On that page you can see & copy your nameservers. With that detail, you need to contact your domain registrar, looks like it is fastdomain.com and ask them to remove the two current nameservers and replace them with just the two from cloudflare.
You may want to see if you can export those records and them import them if the scan does not pick them up.
It’s not on the DNS page, when you first add your site to cloudflare, you’re presented with an option like this
I did a test add of your zone to my account, selected the quickscan default and the quickscan found 29 records. (since I cannot change your nameservers, adding your domain to my account does nothing to affect your account nor site)
No you do not. You may want to start over. To do so, go here, https://dash.cloudflare.com/?to=/:account/:zone/. In the lower right under Advanced Actions, select Remove from Cloudflare.
Note - if you opt to start over, only change your nameservers at your registrar after you re-add the site to cloudflare.
Then, on Account Home, select +Add a domain, enter the name of your domain, select Quick Scan for DNS records if it’s not already selected by default. The scan should find the same 29 records the scan found for me. If you’re missing 2, locate those and add them manually, make note of your existing records so you can identify any that are missing.
Thanks for the response.
The reason I ask about needing to change nameservers before scanning for DNS, is because when I first added the domain and was being taken through the quick start, the scan for DNS records returned nothing.
My hosting provider has no option to export the DNS records.
I cannot start over, as now that I have paid, it warns me that removing the domain will cause me to lose what I paid for and that if I re-add the domain, I’ll have to pay again.
Ah, understood, then yes, you need to manually create the records. An option that may help is to create a second account with a different eamil, add the domain there and select the quickscan option, export the dns records and import them into the account with the paid plan. I’ve not tried anythings similar to that and not sure if that would be more work than just manually creating the records.
Thanks again for the help.
I noticed you said when your quick scan worked on my domain, it returned 29 records but there’s actually 31 records. I need to/should import them all?
