Bounce record (CNAME) is not working

Hi

We are setting up the bounce message for our marketing purpose and below is the information provided by our marketing company. However, it is not working properly.
Type: CNAME
Host: bounce
Value: sparkpostmail.com

Have anyone experienced the same issue? I would like to know how I can investigate the root clause of the issue.

As this record is for receiving SMTP email, the record needs to be :grey: on your dashboard.

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