Both domains orange-clouded but 301 not working

[gesme.mike]

I’m trying to redirect the www subdomain to the main (non-www) domain. Both the main domain, and the A record for www are orange-clouded. I added a page rule that matches /* and 301 Redirects to /$1 (Cloudflare won’t let me post a link in this message).

However, it is not redirecting. I confirmed Cloudflare has “control” of the subdomain by disabling the proxy it in the Cloudflare DNS, and saw that my nslookup output changed from the command line, and I got an error trying to access the www URL. So I put it back to orange-cloud.

I tried making www a CNAME instead of an A record, and same result. Any ideas?

[gesme.mike]

I also tried creating a fresh new A record www2, set up the same Rule for this, and that one works. There’s just something wrong about www. Thanks for any help.

[gesme.mike]

When I inspect the network response from the www version, it shows a Cloudflare cache hit. I’ve purged everything and have no cache rules set up. I’m wondering if a previous contractor on this site had a separate Cloudflare account and Cloudflare is getting confused.

[benabbottnz]

@gesme.mike

Cloudflare won’t let me post a link in this message

Can you please share a screenshot of your page rule?

@gesme.mike

I added a page rule that matches /* and 301 Redirects to /$1

Just confirming that you mean www.example.com/* redirects to https://example.com/$1 right?

Have you seen this article?

Redirecting www to domain apex · Cloudflare Pages docs

[gesme.mike]

Yes, that is what I meant. I think my Community account is too new - it won’t let me post URLs. Here’s a screenshot.

[benabbottnz]

That looks right to me, and yes you need to keep the DNS records

Have you tried going to your website using incognito mode, or another browser? It’s possible your browser has cached the wrong / old redirect.