Bot mode error

Answer these questions to help the Community help you with Security questions.

What is the domain name?
lunarstudio.com

Have you searched for an answer?
yes

Please share your search results url:
i don’t see answers. I only have come across closed topics.

When you tested your domain, what were the results?
domain was fine.

Describe the issue you are having:
try to enable bot mode (free plan) but errors pop up.

What error message or number are you receiving?
API Request Failed: GET /api/v4/zones/664447d4ec437ea60154c0f935f006b4/bot_management (undefined)

What steps have you taken to resolve the issue?

  1. disable/reenable.

Please attach a screenshot of the error:

I’m not sure if this is related, but I’m also receiving another error:

“We were not able to run test for lunarstudio.com/. Before you run another test, check the URL is correct, the server is responding, and the firewall is not blocking requests. (Status code: 403)” when running."

Site works fine, however this isn’t.

Hello

Answer these questions to help the Community help you with Security questions.
What is the domain name?
lunarstudio.com
Have you searched for an answer?
yes
Please share your search results url:
i don’t see answers. I only have come across closed topics.
When you tested your domain, what were the results?
domain was fine.
Describe the issue you are having:
try to enable bot mode (free plan) but errors pop up.
What er

Hello,

Are you still having this error with trying to enable bot mode ( free plan)? We did have a incident recently which was causing issues entitling features. If it still is present please follow the directions below.

Please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps: 1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center. 2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests. 3. Scroll to the bottom of the “My Requests” page and click “Submit a request”. Please post the ticket number here, even if the ticket auto-closes. Support can re-open the ticket if necessary.

I’m not sure if this is related, but I’m also receiving another error:
“We were not able to run test for lunarstudio.com/. Before you run another test, check the URL is correct, the server is responding, and the firewall is not blocking requests. (Status code: 403)” when running."
Site works fine, however this isn’t.

This is likely due to the observatory feature being blocked by the WAF. This guide below details what needs to be allowlisted for the test to run.

CJT313

Thank you for the reply. I don’t know if it took a matter of time, but simply waiting a little while and refreshing seemed to let things work.

I had a situation where I was paying for CF premium and hosted through SG for years and they took my sites off CF against my explicit permission not to. So I’ve taken my sites again back to CF. I’m noticing a peculiar behavior across almost all of my sites listed on here in that I often receive random error banners at the bottom of the screen as I’m going through the settings and enabling/disabling certain things. Often refreshing the screen (Chrome on Win 11) seems to make the errors go away. But they’ll come back again. It’s not a big deal as it seems to be working just fine, but it’s just something you might want to be aware of.

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