Bot Fighting Mode blocks Coinbase Commerce payment notifications despite the firewall rules for Coinbase. We are setting up payments via Coinbase Commerce and the Coinbase server cannot connect our server due to Bot Fighting Mode (“Failed to establish a connection to the remote server”). This is only possible if the anti-bot mode is disabled at all.
I tried to create firewall rules to allow Coinbase requests using its IP 188.8.131.52/27 (took it from official Coinbase documents), user agent (“weipay-webhooks”) or ASN number (“AS14618”) and nothing helped. I changed the IP to 184.108.40.206/24 (as I understand from the Cloudflare documentation that only /24 and /16 are supported for IPv4), and this also did not help.
I see clearly in the Firewall Overview requests from Coinbase and “Bot fight mode” result (see the screenshot).
Please tell me how to create a rule for a firewall correctly and can it be that Bot Fighting Mode ignores the rule and blocks Coinbase anyway for some reason?
Thank you in advance.