I had Bot Fight Mode turned on in front a domain that is running a WooCommerce e-store that exports orders to ShipStation for fulfillment.
We have had this exact configuration as long as Bot Fight Mode has existed (and in fact have the same configuration for other domains with no issue).
This morning Bot Fight Mode started challenging ShipStation’s agent which polls an API on the store for new orders for this one particular domain, making it impossible for them to access the API and download new orders.
The IP addresses of the ShipStation agents are transient AWS addresses, so I can’t whitelist them. These are not bad bots. Is there anything I can do to make Bot Fight Mode ignore these requests other than turning it off altogether?