Greetings. Our clients (ISP P.A.K.T LLC , ASN: 39087, pakt.ru) who use ip addresses from subnet 18.104.22.168/22 (which announced to 22.214.171.124/23 and 126.96.36.199/23) cannot get access to https://www.fitbit.com.
Example of an error message:
“Error 1007 Ray ID: 69c6c2f11cb484bc • 2021-10-11 08:36:34 UTC
The owner of this website (www.fitbit.com) has banned your IP address (188.8.131.52).”
Check was made using ip addresses such as 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199. Due to results we come to a conclusion that the whole subnet is blocked.
From our other subnets (188.8.131.52/23, 184.108.40.206/22, 220.127.116.11/24, 18.104.22.168/24, 22.214.171.124/24, 126.96.36.199/24) such problems are not occured.
We would like to figure out why this subnet is being blocked inasmuch as we got this subnet from DepoDataCenter 05.27.2020 and it was launched for our clients since 11.6.2020. If in this subnet any suspicious activity took place we are interested in solving and to response urgently in such situations now and further to minimize discomfort for our clients and Your resources.
We asking about to provide us with details/reasons restricting access for our clients to this (www.fitbit.com) recource.
We are looking to hearing from You.