Blocked from Path Of Exile API, but not allowed to contact support

I have been using the path of exile api at for about a week now. I have been following their rate limitations to the letter, but recently began receiving 403 responses to even access with a ray ID of 7fbdcd3e298951f4-DEN.

In reaching out to their (’s) tech support, they claim that they cannot do anything about this and I should contact Cloudflare directly at But from the Cloudflare support site, only business accounts are allowed to do that (and I have no domains on Cloudflare, so I can’t even register for a business account if I wanted to).

Any advice on next steps?

Website owners can literally do what they want to do with their websites, that’s beyond the control of Cloudflare, even when the website owner choose to use Cloudflare.

If the website owner won’t help you, it sounds like you may need to find another website (… or API) to use, that doesn’t involve them.


That is what I suspected, I have opened up another support ticket with them to see what becomes of it.

Thanks for the quick response!


I recently opened a topic here: Blocked from Path Of Exile API, but not allowed to contact support

And in going back and forth with the website in question, they confirm that my IP does not at all show up on their system as blocked. This also agrees with my responses, as I get a 403 from Cloudflare, not them. This is evident from the header I get in response from trying to hit their endpoint.

    'Date': 'Sun, 27 Aug 2023 05:24:10 GMT',
    'Content-Type': 'text/html; charset=UTF-8',
    'Transfer-Encoding': 'chunked',
    'Connection': 'close',
    'Cross-Origin-Embedder-Policy': 'require-corp',
    'Cross-Origin-Opener-Policy': 'same-origin',
    'Cross-Origin-Resource-Policy': 'same-origin',
    'Origin-Agent-Cluster': '?1',
    'Permissions-Policy': 'accelerometer=(),autoplay=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=()',
    'Referrer-Policy': 'same-origin',
    'X-Frame-Options': 'SAMEORIGIN',
    'cf-mitigated': 'challenge',
    'Cache-Control': 'private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0',
    'Expires': 'Thu, 01 Jan 1970 00:00:01 GMT',
    'Vary': 'Accept-Encoding',
    'Server': 'cloudflare',
    'CF-RAY': '7fd1e2ff5f3a538c-DEN',
    'Content-Encoding': 'gzip'

They literally cannot help me at this point, it’s something happening on Cloudflare that the end user is not able to see.

Any ideas on next steps to getting my home IP cleared, or am I just SOL for anyone using Cloudflare from now on?

They can use the value in that CF-Ray header to look up why you were blocked. It will tell them the firewall rule that caused the block.

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The support has confirmed several times that they do not see my IP in their system from Cloudflare.

Look up the CF-Ray ID. That will show the exact request being blocked. It may not be your IP address.

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To add to the above, with some example, that I made over here: it seems to me - #24 by DarkDeviL

Well, you cannot do that, but Path Of Exile’s Cloudflare admins will be able to look them up, like mentioned there.

I’ll say :+1:, and suggest that you provide them with the Ray ID.

If the Ray ID doesn’t provide anything, maybe try to access their site again, and provide them with a fresh Ray ID, if you’re still being blocked.

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Sent this this conversation, and they have escalated my ticket to someone who hopefully can dig into it for me. Thanks for the patience and support! Will make this successful once this gets resolved.

Every blocked request has a unique Ray-ID that can be looked up to see why it happened. You may have to send them a fresh one if the request wasn’t recent.


Got a final answer from the user. This was not on their end, this was on Cloudflare’s side of things and I had to work through that to get it done. Sadly suggestions in this thread were not the answer. Thanks for the attempts guys!

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