Blocked by firewallManaged

Hi. I’ve got a lot of message from a client that his requests are blocking.
I’ve created a whitelist where I allowed his IP address. In logs I can see that one request is allowed but the second one is blocked by the following message:

  "action": "block",
  "clientASNDescription": "AMAZON-02",
  "clientAsn": "16509",
  "clientCountryName": "DE",
  "clientIP": "XX.XX.XX.XX",
  "clientRequestHTTPHost": "",
  "clientRequestHTTPMethodName": "POST",
  "clientRequestHTTPProtocol": "HTTP/1.1",
  "clientRequestPath": "/url",
  "clientRequestQuery": "",
  "datetime": "2022-09-30T09:45:41Z",
  "rayName": "752c06f1aa529b69",
  "ruleId": "874a3e315c344b1281ad4f00046aab6f",
  "rulesetId": "48ba18287c544bd7bdbe842a294f1ae2",
  "source": "firewallManaged",
  "userAgent": "",
  "matchIndex": 0,
  "metadata": [
      "key": "ruleset_version",
      "value": "5"
      "key": "version",
      "value": "4"
      "key": "type",
      "value": "customer"
  "sampleInterval": 1

Could anybody help me with that?

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