domain credentials recovery

The client BJ NEEDS and Associates was managed by different MSP called Altitude IT/Spirit IT. Now, beginning of this year the customer has changed its MSP to Exigo Tech Pty Ltd.

Now, we are in situation where we do not have login information for this domain on Cloudflare i.e.

Please help to recover this account so, that we can update our email address and password to login and update the SSL certificate for a domain ASAP.

If the domain is in an account you don’t own then Cloudflare will not give you access to it. You could either address this directly with the other party who owns the account or add the domain to your own Cloudflare account and set it up there.