Billing won't refund my failed domain transfer, what can I do?

General Billing
1

I attempted to transfer a domain from GoDaddy to Cloudflare, as I have done with dozens of domains before. But for some reason this time it failed to transfer after approving the domain transfer at GoDaddy. I contacted Cloudflare support and told them about it, but they will not refund the failed domain transfer. When I try to transfer it again, I have a pay a second time.

It would seem that if there was a technical issue with the transfer, that I would be able to try again without paying a second time.

2

Sorry for the issues, what is the ticket number and/or domain you transferred?

1 Like
3

Hi there,

Thanks for the reply. The case number is 01363337 and the domain is expertbusinessforum.com.

Appreciate your help.

1 Like
4

Thank you, I see there is a create invoice for the expertbusinessforum.com domain dated today, https://dash.cloudflare.com/?to=/:account/billing

5

Wonderful! I appreciate that. Is this a refund back to my card, or account credit?

6

I cannot tell the detail from looking at the invoice, I will ask a Support agent to take a look on the escalation I made earlier and reply on this thread with details.

7

Thanks so much!

1 Like
8

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.

9

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.