Billing: Unable to add payment method

[justin.heilbron]

What is the name of the domain?

jonssonworkwear.com

What is the issue you’re encountering

No option to add payment methods.

What steps have you taken to resolve the issue?

Tried different browsers.

Billing issues requre a Billing ticket with Support

01019945

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Navigate to “Manage account” > “Billing” > “Payment”.
No option to add payment method, if you click on “Manage” there is also no option available to add any payment methods.

Screenshot of the error

[cloonan]

Can you try from incognito mode?

If you continue to get the error, can you create a Billing ticket to let the team know? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

[justin.heilbron]

Hi @cloonan, hope you are well and thank you for the response. I have tried incognito using Chrome and Edge, with the same result.

Our ticket number is: 01011393

[justin.heilbron]

Hi @cloonan, an update on this issue, I was able to possibly find a workaround. By deleting several of the “backup” payment methods that had expired, the option to “edit” payment methods appeared: