Billing Support hasn’t gotten back to me

General Billing
1

What is the name of the domain?

umamipot

What is the issue you’re encountering

There’s been no progress regarding the billing issue I’m experiencing. I sent an email to the person assigned to my ticket, but I haven’t received any response. When I click on the assigned agent’s ID (User173835636183376295) via the support page, I get an error message that says, “Looks like there’s a problem.” I’m wondering if the agent might no longer be with the company, and as a result, my case has been left unresolved.

What steps have you taken to resolve the issue?

I sent an email.

Billing issues requre a Billing ticket with Support

01457434

In what area can we help you?

Refunds

2

Hello umamipot,

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Cheers!

3

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