Billing still showing free account

[kotman_cf]

What is the name of the domain?

4Creeks Design | Build - An Architecture, Engineering, and Construction Company

What is the error message?

Your account has gone over 50 users

What is the issue you’re encountering

I have been trying for months to get in contact with billing support to resolve this issue

What steps have you taken to resolve the issue?

I have submitted a ticket and was told the billing department would get in touch. Its been about 2 months now

Billing issues requre a Billing ticket with Support

00989534

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Log in, go to zero trust and then go to Zero Trust overview. You will see the message. You’ve used 167 of 50 available users. \n
Upgrade your plan.

Screenshot of the error

[sufi]

Hello,

From the screenshot you provided, it looks like you are using 167 out of your 50 free seats. This requires you to upgrade your plan or remove the extra seats.

I see that the ticket was attended accordingly. As this is a billing related issue, we are not able to provide further assistance on Community.