Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes.

If you’re encountering any of the above issues, please report them directly to Customer Support at,

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

:bell: watch this topic for updates → Billing issues relating to subscription adjustments


Many of the issues can be self-remediated, before contacting Support please:

If you are receiving dashboard errors when attempting to make modifications to your subscriptions and services please note that you may have an unpaid invoice that was previously hidden that can be paid using the following steps:

Log in to your Cloudflare account
Click on “BIlling”
If you see an unpaid invoice click on it
From within the invoice, click the “Pay Online” link
You will then be redirected to the BIlling system where you can proceed with your payment
Once the payment is made you should be able to make any desired changes to your subscription including downgrades and cancelation that are in adherence with Cloudflare policies



Cloudflare Policies