Hi
We have business plan activated on one of our domains. But auto payment for due renewal amount failed. I fear that it will not succeed on retry too as there are issues in India related to auto payment due to RBI guidelines.
Issues is I can’t find a way to manually pay the unpaid invoice. Please suggest how to do it.
Also if invoice is not paid due to some issue, how many days we have to clear it before service is impacted ?
Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
I had already created billing ticket.
#3194325 , but no resolution.
Thank you. I can see the ticket and am copied on it to track progress.
If you go to https://dash.cloudflare.com/?to=/:account/billing and click the first invoice in the table to download it
And you open that pdf, do you see the option to
On the screen after pay online, you may need to switch to a payment option that works for the RBI. We suggest PayPal as a payment method.
Hello,
Our team has posted further details in ticket #3194325. Please review the next steps within the ticket at your earliest convenience! We appreciate your patience.
Hi @studiozero, as my teammate Ernesto has indicated before, our Billing team has replied with more details in the ticket #3194325 which is set as Solved now. Please let us know if you need anything further by replying to the ticket, and it will be automatically reopened.
