Billing matter - cancelled pro plan with no refund

General Billing
1

What is the name of the domain?

not website specific

What is the error number?

not website specific - no error

What is the error message?

please issue refund

What is the issue you’re encountering

please issue refund

What steps have you taken to resolve the issue?

Submitted ticket - cloudflare billing not responding

Billing issues requre a Billing ticket with Support

01360162

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Please issue refund for a cancelled pro plan

2

What is the name of the domain?

website does not exist since pro plan was for that site and the customer changed their mind

What is the error number?

no error msg

What is the error message?

no error msg

What is the issue you’re encountering

I canceled the pro plan without using it after 1 week. Customer changed their mind.

What steps have you taken to resolve the issue?

I canceled the pro plan without using it after 1 week. Customer changed their mind.

Billing issues requre a Billing ticket with Support

01360162

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

no steps required. just needing a refund issued.

3

Regarding the refund in general for plans here is the cite:

4.3 No Refunds

FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing). We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.

Source article:

Did you followed the instructions to cancel your subscription and disabled your service as stated on the article below? :thinking:

Thank you. I’ve flagged your ticket for the team.
Kindly and patiently wait for a reply onto it.

1 Like
4

Yes, I followed the cancellation instructions per Cloudflare.

This subscription was created in error and never used due to my customer. I’m sure it is possible to verify that it was not used.

In lieu of a refund, a discount or credit is acceptable to be applied to my other services.

5

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