Billing issues relating to subscription adjustments

Jun 5, 23:58 UTC
Investigating - We are currently experiencing delays in ticket responses and a loss of functionality when upgrading and downgrading subscriptions. We see your tickets and appreciate your patience. All tickets will be actioned by our Support team

In the interim there could be actions you can take yourself to restore your service

The majority of issues with managing/canceling subscriptions for account holders are due to unpaid invoices.

If you are receiving dashboard errors when attempting to make modifications to your subscriptions and services please note that you may have an unpaid invoice that was previously hidden that can be paid using the following steps:

Log in to your Cloudflare account
Click on “BIlling”
If you see an unpaid invoice click on it
From within the invoice, click the “Pay Online” link
You will then be redirected to the BIlling system where you can proceed with your payment
Once the payment is made you should be able to make any desired changes to your subscription including downgrades and cancelation that are in adherence with Cloudflare policies

Downgrades
https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/change-plan/#change-domain-plan

Cancellations
https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/cancel-subscription/#cancel-cloudflare-subscriptions

Cloudflare Policies
https://developers.cloudflare.com/support/account-management-billing/billing-cloudflare-plans/cloudflare-billing-policy/


This is a companion discussion topic for the original entry at https://www.cloudflarestatus.com/incidents/5t270n2ndf0h
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