Billing Issue Ticket 2386707

Unable to pay the remaining balance - Seeing simultaneous alerts of “Payment Successful” & “Payment failed” w/error 1211 every time we attempt to pay.
We reentered card information and verified no issues with the card/bank account but we still cannot pay the remaining balance.

We opened Billing ticket #2386707 a few days ago but have not yet received any response from Billing support.

@Laurie Should be able to help you!

Hi @user29610,
I checked your account and have updated our team regarding the payment failure reason we are seeing, they will reply to you shortly, as this is your private account details and we cannot share that here.

1 Like

Thanks for your help, @Laurie. I’ll keep an eye out for their response.


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