Billing issue since 12/11, and despite that, the system reset up back to pro

General Billing
1

What is the name of the domain?

Case Number 01308697

What is the issue you’re encountering

Case Number 01308697

What steps have you taken to resolve the issue?

Case Number 01308697

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Case Number 01308697

2

We tried to downgrade again and we see this error >

failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section.

We just need to have IN-17678453 refunded please

3

Regarding the refund in general for plans here is the cite:

4.3 No Refunds

FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing). We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.

Source article:

Did you followed the instructions to cancel your subscription and disabled your service as stated on the article below? :thinking:

4

Hello, this was an error generated by the system. As soon as we identified it, we attempted to cancel the issue. Could you kindly respond to the ticket that was submitted earlier?

5

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