Billing issue, my plan was downgraded without any email

Hi, this is urgent please, I missed my invoice from few days for my pro plan and I was downgraded to free plan without any reminder emails.

I already paid the invoice today, but I’m unable to “re-upgrade” to pro plan now.

I’m receiving error message:
Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile. (Code: 1292).

I created a ticket # [3184297], I need it to be solved because our services are impacted.

Thank you in advance!

Sorry for the issues, the Billing team will communicate with you on your ticket 3184297

Hello,

One of our billing specialists has responded back on ticket #3184297 confirming this was resolved. Can you please test then convey any other issues that may still be present in the ticket if any?

1 Like