Billing Issue After Cancelling Argo Service

What is the name of the domain?

What is the issue you’re encountering

wrong billing

What steps have you taken to resolve the issue?

Hello everyone,

I am a Cloudflare Pro plan user from Europe. Recently, I cancelled my Argo service, but I have noticed that my last two invoices still reflect the same amount and usage as when I had the service active. I have attempted to contact support, but I haven’t received any response for days.

As a European user, this situation is a bit confusing and concerning for me. I’m unsure who else to reach out to for assistance, so I’m posting here in the community in the hope that someone might be able to help.

Thank you in advance for any guidance or support you can provide.

Best regards,

Billing issues requre a Billing ticket with Support

#3322364

In what area can we help you?

Payment issue

Hi @esmir.kavazovic,

I’m sorry to hear that you are facing this issue.

We are currently experiencing delays in ticket responses and a loss of functionality when upgrading and downgrading subscriptions. We apologize for that.

However, please note that this issue will need to be addressed via ticket by our Billing Team.

Our Billing Team will get back to you as soon as possible.

I’m confused, no one is answering, and according to everything, I’m entering the third month, where I’ll also be charged for something that I haven’t spent or used