Billing invoice link expired

General Billing
1

What is the name of the domain?

confidential

What is the error number?

Invoice number IN-1100145

What is the error message?

Stripe:This link expired To get a new link contact [email protected]

What is the issue you’re encountering

Want to pay this invoice since I can’t do changes

What steps have you taken to resolve the issue?

contacted support and they’ve directed me to a bot which wasn’t helpful

Billing issues requre a Billing ticket with Support

IN-1100145

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

Please generate a new link and send it to me asap!!!
Also, you should fix this issue since I see a lot of posts here having the same issue

2

Greetings,

Thank you for writing and sharing feedback information.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team. Kindly and patiently wait for a reply.

3

Can you create a Billing ticket and share your ticket number here? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

4
1 Like
5
  • Case ID: [01205851]
    this is my ticket I believe
1 Like
6

i’VE BEEN waiting for a new link on my invoice for the past 4 days and still nothing on my email!

I need it until this monday early or else I’m losing a lot! Please treat this right

1 Like
7

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply

8

Hey there,

The billing team has been notified of this issue, and they have shared a new link with you for the expired invoice link through the case.

9

My colleagues have indicated this was resolved on your ticket. Please post another topic here if that is not the case.